POLICIES
Contact Information
If you have any questions regarding these Website Terms of Use, please reach out to us via the contact information available on our website.
Governing Law
These Terms are governed by the laws of Western Australia. In the event of a dispute related to our website or these Terms, you agree to submit to the non-exclusive jurisdiction of the courts in Western Australia.
Liability Disclaimer
To the extent permitted by law, we are not liable for any direct, indirect, consequential, or other damages or losses, regardless of the cause (including negligence), arising from or in connection with the use of our website or reliance on any information contained or linked on our website.
These Terms do not exclude any warranties or conditions that cannot be legally excluded. If any law implies a condition or warranty into these Terms that cannot be lawfully excluded, our liability for breach of such implied terms will be limited, to the extent permitted by law, to either the re-supply of the relevant service or the cost of having that service re-supplied.
Website Use and Security
Due to the nature of the internet, the transmission of information online may not always be completely secure or error-free. This includes emails and information submitted through or accessed via our website. We recommend exercising caution when deciding what information to share with us through these means.
If you upload any material or content to our website, you grant us the right to use that material on our website and for other business purposes without any obligation to provide payment or compensation. We ask that you only upload material that you own or have the right to share, including for use on our website and in other business contexts.
We also require that you refrain from attempting to alter, add to, remove, deface, hack, or otherwise interfere with our website or its content.
Third-Party Websites
Our website may contain links to third-party websites or display content from other websites within frames. However, we have no control over these external websites or the information they contain. Therefore, we do not assume responsibility for the content or information provided by third parties, nor do we guarantee their accuracy, currency, or suitability for any purpose.
Intellectual Property and Copyright
We welcome you to enjoy our website while respecting our intellectual property rights, including copyright. You are permitted to download and print content from our website for personal or internal business use only. However, unless you have obtained explicit permission from us, you are not allowed to reproduce or distribute any part of our website content.
Additionally, you must not misrepresent our content as your own or engage in activities that infringe upon our ownership or licensing rights.
The 'Breakout' name and logo are registered trademarks owned by Breakout Mechanical Solutions Pty Ltd. Any other trademarks featured on our website are either owned by us or a third party. You must obtain prior written consent from us or the trademark owner before using any trademarks displayed on our website.
Content Provided on Our Website
We offer a variety of information and insights on our website and encourage you to review these materials. If you have any questions, feel free to reach out to us for clarification.
Please note that the information provided on our website is intended solely for informational purposes. While we strive to ensure that all content is accurate and up-to-date, we cannot guarantee the completeness, accuracy, or currency of the information on our website.
We advise against relying on the information provided on our website as professional advice. Instead, we recommend contacting us directly to discuss your specific business needs and explore potential collaborations.
Website Usage
By accessing and using our website, you agree to comply with these Website Terms of Use (referred to as 'Terms'), along with our Cookies Policy and Privacy Policy, which are available on our website. The effective date of these Terms is indicated below. We reserve the right to modify these Terms periodically, and your continued use of our website signifies your acceptance of the Terms in effect at the time of your visit.
Website Operation and Ownership
This website is managed by Breakout Mechanical Solutions Pty Ltd (referred to as 'we,' 'our,' or 'us'). Our website is accessible at www.breakoutmechanical.au and may also be available through other web addresses or platforms.
WEBSITE
Privacy Policy Inquiries and Complaints
If you have any questions or complaints regarding our Privacy Policy, please contact us by:
Post: 43-47 Poole St, Welshpool WA 6106
Email: info@breakoutmechanical.au
Phone: 1300 193 411
Policy Updates
This Privacy Policy may be updated periodically and will be available on our website.
Maintaining the quality of your personal information
It is important to us that your Personal Information is accurate and up to date. We will take reasonable steps to ensure the accuracy, completeness, and currency of your Personal Information. If you find that our information is not up-to-date or is inaccurate, please notify us as soon as possible so we can update our records and continue providing high-quality services.
Access to Your Personal Information
You have the right to access the Personal Information we hold about you and to request updates or corrections, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Breakout Mechanical Solutions will not charge a fee for processing your access request but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may require identification before releasing the requested information.
Security of Personal Information
We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification, or disclosure.
When your Personal Information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. However, most of the Personal Information is stored in client files that will be retained by us for a minimum of seven years.
Disclosure of Personal Information
Your Personal Information may be disclosed under the following circumstances:
• To third parties with your consent.
• As required or authorised by law.
Third Parties
Where feasible and practical, we will collect Personal Information directly from you. However, in some instances, we may receive information from third parties. If this occurs, we will take reasonable steps to ensure you are informed of the information provided to us by the third party.
Sensitive Information
Sensitive Information, as defined in the Privacy Act, includes information or opinions about an individual’s racial or ethnic origin, political opinions, membership in political associations, religious or philosophical beliefs, trade union or professional body memberships, criminal records, or health information.
We will use Sensitive Information only for the following purposes:
• The primary purpose for which it was collected.
• A secondary purpose directly related to the primary purpose.
• With your consent.
• As required or authorised by law.
What is personal information and why do we collect it?
Personal Information refers to any information or opinion that can identify an individual. Examples include names, addresses, email addresses, phone numbers, and fax numbers.
We collect Personal Information through various means, including interviews, correspondence, telephone calls, faxes, emails, our website www.breakoutmechanical.au, your website, media, publications, publicly available sources, cookies, and third parties. We do not guarantee the security of links to third-party websites or the policies of authorized third parties.
We collect your Personal Information primarily to provide our services, share information with clients, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure. You can unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
When collecting Personal Information, we will inform you of the purpose and intended use whenever appropriate and possible.
Breakout Mechanical Solutions is dedicated to providing high-quality services while respecting your privacy. This policy outlines our ongoing commitment to managing your Personal Information in accordance with applicable laws.
We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs guide how we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles can be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
PRIVACY
1. Overview
8. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality.
Breakout Mechanical Solutions (“Breakout”, “we”, “our”) stands behind the quality of the spare parts and mechanical services we provide. This Warranty Policy outlines the coverage, terms, and conditions for warranties on our products and services to ensure transparency and confidence for our customers.
This policy applies to:
• Spare Parts supplied by Breakout (genuine OEM and aftermarket).
• Mechanical Services carried out by Breakout, including repairs, rebuilds, and field servicing.
7. Limitation of Liability
• Breakout’s liability is limited to the repair, replacement, or refund of defective goods or services as described above.
• This warranty is in addition to any rights the customer may have under the Australian Consumer Law (ACL).
6. Customer Responsibilities
Ensure correct installation, operation, and maintenance of all equipment and parts.
• Follow recommended service intervals and OEM specifications.
• Retain proof of purchase for all warranty claims.
5. Remedies
Where a warranty claim is accepted, Breakout will, at its discretion:
• Repair or replace the defective part/service; or
• Provide a refund or credit for the defective part/service.
No liability is accepted for consequential damages, loss of production, transport or downtime costs.
4.1 Notification
• All warranty claims must be lodged in writing to info@breakoutmechanical.au within 7 days of the fault being identified.
4.2 Information Required
Customers must provide:
• Proof of purchase (invoice, purchase order or delivery docket).
• Equipment details (make, model, serial number, part id or part number).
• Description of the fault, supported by photographs where possible.
4.3 Assessment
• Breakout will assess the claim to determine the cause of failure.
• We may request the return of defective parts for inspection.
• If on-site inspection is required, associated travel costs may be chargeable if the claim is deemed non-warranty.
4. Warranty Claims Process
3. Mechanical Services Warranty
3.1 Coverage
• All mechanical repairs and rebuild services provided by Breakout are warranted for a period of 3 months or 1,000 operational
hours (whichever occurs first) from the completion date of the service.
• The warranty covers defects in workmanship and materials used during the service.
3.2 Exclusions
This warranty does not apply to:
• Failures arising from misuse, improper operation, or lack of maintenance.
• Components supplied by the customer or third parties.
• Damage caused by unrelated equipment faults or external factors (e.g., accidents, environmental conditions).
• Modifications or repairs carried out by parties other than Breakout during the warranty period.
2. Spare Parts Warranty
2.1 Coverage
• All spare parts supplied by Breakout are warranted to be free from defects in material and workmanship under normal use
and service conditions.
• Warranty coverage is:
- Genuine OEM parts – as per the original manufacturer’s warranty terms.
- Aftermarket parts – 3 months from the date of purchase (unless otherwise stated).
2.2 Exclusions
This warranty does not cover:
• Wear and tear consistent with normal operation.
• Damage caused by incorrect installation, misuse, negligence, or unauthorised modification.
• Parts not supplied by Breakout.
• Failure caused by associated components not supplied by Breakout.
WARRANTY
Effective communication and collaboration are vital to maintaining quality throughout our organisation. We promote open channels of communication and teamwork among our employees, clients, suppliers, and partners to ensure a holistic approach to quality assurance.
We maintain a relentless focus on delivering products and services of the highest quality. This includes:
• Rigorous product design and development processes that prioritise safety, reliability, and innovation.
• Comprehensive testing and validation procedures to ensure our products and services meet or exceed established specifications.
• Close collaboration with suppliers to ensure the quality of materials and components used in our offerings.
Our quality objectives at Breakout Mechanical Solutions Pty Ltd include:
• Meeting or exceeding customer expectations through the provision of reliable, safe, and compliant products and services.
• Continuously improving our processes, systems, and technologies to enhance overall quality and efficiency.
• Minimising defects, errors, and non- conformities in our products and services through rigorous inspection and testing procedures.
• Ensuring compliance with all applicable industry standards, regulations, and legal requirements.
9. Conclusion
At Breakout Mechanical Solutions Pty Ltd, quality assurance is not just a process; it’s a core value that drives our actions and decisions. Through our unwavering commitment to excellence, continuous improvement, and customer satisfaction, we aim to be the preferred choice for quality mechanical solutions that stand the test of time.
This Quality Assurance Policy is communicated to all employees, stakeholders, and partners to ensure a shared understanding of our commitment to quality and its integration into every aspect of our operations.
8. Communication and Collaboration
7. Compliance and Ethics
Our commitment to quality extends to adhering to all relevant industry regulations, standards, and legal requirements. We conduct business with the utmost integrity and ethics, ensuring transparency and honesty in all interactions.
6. Continuous Improvement
Breakout Mechanical Solutions Pty Ltd is committed to an ongoing cycle of improvement in all aspects of our operations.
We achieve this through:
• Regularly reviewing and analysing performance data to identify trends and areas for enhancement.
• Implementing corrective and preventative actions to address any deviations from established standards.
• Encouraging a culture of innovation, where employees are empowered to propose new ideas and better ways of working.
5. Product and Service Excellence
4. Quality Management System (QMS)
3. Customer Focus
At Breakout Mechanical Solutions Pty Ltd, our customers are at the heart of everything we do. We are committed to understanding their unique needs, expectations, and feedback to provide tailormade solutions that exceed their requirements. We actively engage with customers to gather insights and enhance our offerings, ensuring their satisfaction remains a top priority.
2. Quality Objectives
1. Introduction
Breakout Mechanical Solutions Pty Ltd is committed to delivering high quality products and services to our clients while continuously improving our processes and maintaining the highest standards of excellence. This Quality Assurance Policy outlines our dedication to quality, customer satisfaction, and the steps we take to ensure the consistent delivery of superior products and services.
QUALITY
ASSURANCE
Our Quality Management System serves as the backbone of our commitment to quality. It encompasses the following principles:
• Documented processes and procedures that guide our operations, ensuring consistency and clarity in every step.
• Regular audits and reviews to identify areas for improvement and address potential nonconformities.
• Continuous training and development of our employees to enhance their skills and knowledge, aligning with best practices in the industry.
43-47 Poole Street,
Welshpool, W.A. 6106
ABN: 35 656 207 680
ARC LIC: AU56669
MRB: 11499
OUR SERVICES
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